About Us
- About Us
Your Local Plumbing & Drain Experts
At Rooter Man, we’re more than just a plumbing and drain service; we’re a family-owned and operated business deeply rooted in the Northeast Ohio communities. Our commitment to honesty, reliability, and hard work isn’t just a motto—it’s how we live and run our business every single day.
Commitment to Quality
Reliable, honest, and always showing up when people need us.
- Family Owned and Operated
- Responsiveness and Professionalism
- Emergency Service, 7 Days a Week
Our team, a hardworking crew of eight, operates like a family, and that unity is reflected in every interaction with our customers. You’ll often find our owner in the field, specializing in septic pumping and stepping in on service calls, while our co-owner manages major excavations and leads our dedicated team of four experienced field technicians. We’re not a sit-behind-the-desk kind of crew; our hands-on approach ensures that every job is handled with the utmost care and attention to detail.
What truly sets us apart is our dedication to quality, responsiveness, and professionalism. We believe in showing up on time, communicating clearly, and doing the job right the first time. Every technician is not just trained in the technical aspects of plumbing but also in delivering exceptional customer service. We treat every home as if it were our own, always leaving a clean workspace behind.
We combine the trust of a nationally recognized name with the personalized service of a local business. We’re available 7 days a week, offer warranties on nearly every job, and invest in advanced tools like sewer cameras and hydro-jetting equipment to thoroughly diagnose and solve problems. Our honest, upfront pricing and no-pressure approach help us build long-term trust with our neighbors.
Serving our local community means being reliable, honest, and always there when you need us. We take pride in being the team folks can turn to in stressful situations, making your day a little easier. When you choose our Rooter Man team, you’re not just hiring a plumber—you’re partnering with people who live and work alongside you and genuinely care about getting the job done right.
- About Us
Rooter Man "To the Resue"
Our team stands out because of our commitment to quality, responsiveness, and professionalism. We take pride in showing up on time, communicating clearly with our customers, and doing the job right the first time. Every technician is trained not just in the technical aspects of plumbing, but also in customer service. We treat every home like it’s our own and believe in leaving a clean workspace behind. Our team works together like a family, and that unity reflects in how we treat our customers.
We ensure quality service by treating every job like it’s being done in our own home. Our technicians take the time to properly diagnose the issue, explain the solution clearly, and complete the work with attention to detail. We stand behind everything we do with warranties, and we always follow up to make sure the customer is satisfied. With the owner and co-owner working in the field every day, we keep a close eye on quality and make sure our team is always learning, improving, and delivering top-notch results. Good communication, honest work, and follow-through—that’s what keeps our customers coming back.
Community involvement is really important to us. The owner has been active for years supporting his three kids through local sports—from grade school teams to college athletics—and has always stepped up to help with charity events and fundraisers along the way. Whether it’s sponsoring a local team, donating to school events, or just showing up to support a good cause, we believe in giving back to the community that supports us. Recently, we’ve been proud to sponsor Tallmadge High School and the Youngstown State University baseball team, continuing our commitment to supporting youth and college athletics.
- About Us
Frequently Asked Questions
Your Business & Team
Rooter Man stands apart because we combine the trust of a nationally recognized brand with the personalized service of a local business. We’re open Monday – Sunday, 8:00 AM to 7:00 PM, and we offer warranties with almost every job—something many companies in our area don’t provide. We also invest in advanced tools like sewer cameras and hydro jetting equipment to make sure we diagnose and solve problems thoroughly. Our honest, upfront pricing and no-pressure approach build long-term trust with customers across Northeast Ohio.
We’re a hardworking team of 8 who all bring something unique to the table. We have 4 experienced field technicians, an office assistant who keeps things running smoothly, and a general manager who handles day-to-day operations and leads our marketing efforts. Our owner is in the field daily, specializing in septic pumping and jumping in to run service when needed. The co-owner handles all major excavations, runs service calls, and also manages the technician team. We’re not a sit-behind-the-desk kind of crew—everyone’s involved, and that hands-on approach is a big part of what makes us stand out.
As a local Rooter Man provider, our core values are honesty, reliability, and hard work. We believe in treating our customers like neighbors—because they are. That means showing up on time, doing the job right, standing behind our work, and never cutting corners. We take pride in educating our customers, offering fair pricing, and being transparent every step of the way. Whether it’s a quick fix or a major repair, we approach every job with the same level of care and commitment. At the end of the day, we’re here to serve the community we live and work in, and we take that responsibility seriously.
Our team stands out because of our commitment to quality, responsiveness, and professionalism. We take pride in showing up on time, communicating clearly with our customers, and doing the job right the first time. Every technician is trained not just in the technical aspects of plumbing, but also in customer service. We treat every home like it’s our own and believe in leaving a clean workspace behind. Our team works together like a family, and that unity reflects in how we treat our customers.
Rooter Man stands apart because we combine the trust of a nationally recognized brand with the personalized service of a local business. We’re open 7 days a week, and we offer warranties with almost every job—something many companies in our area don’t provide. We also invest in advanced tools like sewer cameras and hydro jetting equipment to make sure we diagnose and solve problems thoroughly. Our honest, upfront pricing and no-pressure approach build long-term trust with customers across Northeast Ohio and Western Pennsylvania.
We’re a hardworking team of 8 who all bring something unique to the table. We have 4 experienced field technicians, an office assistant who keeps things running smoothly, and a general manager who handles day-to-day operations and leads our marketing efforts. Our owner is in the field daily, specializing in septic pumping and jumping in to run service when needed. The co-owner handles all major excavations, runs service calls, and also manages the technician team. We’re not a sit-behind-the-desk kind of crew—everyone’s involved, and that hands-on approach is a big part of what makes us stand out.
As a local Rooter Man provider, our core values are honesty, reliability, and hard work. We believe in treating our customers like neighbors—because they are. That means showing up on time, doing the job right, standing behind our work, and never cutting corners. We take pride in educating our customers, offering fair pricing, and being transparent every step of the way. Whether it’s a quick fix or a major repair, we approach every job with the same level of care and commitment. At the end of the day, we’re here to serve the community we live and work in, and we take that responsibility seriously.
Customer Commitment
We ensure quality service by treating every job like it’s being done in our own home. Our technicians take the time to properly diagnose the issue, explain the solution clearly, and complete the work with attention to detail. We stand behind everything we do with warranties, and we always follow up to make sure the customer is satisfied. With the owner and co-owner working in the field every day, we keep a close eye on quality and make sure our team is always learning, improving, and delivering top-notch results. Good communication, honest work, and follow-through—that’s what keeps our customers coming back.
One that stands out was a homeowner who had a major sewer backup late on a weekend. Not only was their basement flooding, but they had out-of-town guests arriving the next morning. Even though it was after hours, we got there quickly, cleared the blockage, and then discovered a break in the line that would need a spot repair. The co-owner personally coordinated the excavation team, and our crew came back first thing the next morning to make the repair and get everything back in working order—before the guests even arrived. The customer was shocked at how fast and professional we were, and they still recommend us to neighbors to this day. That’s the kind of service we aim to deliver every time.
We’re built for fast response. Our team is available 7 days a week, and because our technicians are spread across the region and dispatched from home, we’re able to get to customers quickly when emergencies come up. Whether it’s a sewer backup, a flooded basement, or a septic issue, we do everything we can to offer same-day service. The owner and co-owner are both in the field every day, so if extra hands are needed, they jump in without hesitation. When someone calls with an urgent issue, our goal is to respond quickly, solve the problem efficiently, and ease the stress for the homeowner.
Community Involvement
Yes, community involvement is really important to us. The owner has been active for years supporting his three kids through local sports, from grade school teams to college athletics, and has always stepped up to help with charity events and fundraisers along the way. Whether it’s sponsoring a local team, donating to school events, or just showing up to support a good cause, we believe in giving back to the community that supports us. Recently, we’ve been proud to sponsor Tallmadge High School and the Youngstown State University baseball team, continuing our commitment to supporting youth and college athletics.
To us, serving the local community means being reliable, honest, and always showing up when people need us. It’s about more than just plumbing—it’s about building trust and relationships with the people around us. We take pride in being the team folks can turn to in stressful situations and knowing we made their day a little easier. Being part of the community means we treat every call like it matters—because it does.
About Rooter Man
What we appreciate most is the balance it offers—Rooter Man gives us the strength of a trusted national brand, while still allowing us to run our business in a way that reflects our local values and community. The support, resources, and name recognition have helped us grow faster and reach more customers, but we still have the freedom to stay hands-on, hire locally, and build relationships with the people we serve. It’s the best of both worlds—backed by a strong system, but still rooted in who we are.
Rooter Man has really helped set us up for success. Having a recognized name behind us gave us instant credibility, and the systems they provide—like marketing support, vendor deals, and guidance on running the business—made it easier to grow without having to figure everything out from scratch. It’s like having a toolbox full of resources ready to go, so we can stay focused on serving customers and building the business the right way.
When you choose our Rooter Man team, you’re not just hiring a plumber—you’re working with people who live and work in your community and genuinely care about doing the job right. We’re hands-on, responsive, and take pride in solving problems the right way, not just the fast way. Whether it’s a clogged drain, a sewer line issue, or a full septic job, you can count on us to be honest, dependable, and there when you need us. We’ve got the tools, the experience, and the heart to get it done.
- Looking Back
Our History
RooterMan began franchising, selecting only the best of the best in the plumbing, sewer, and drain cleaning industries to operate under the RooterMan trademark.
RooterMan was founded in 1970 by CEO, Donald MacDonald, in N. Billerica, MA. RooterMan began franchising in 1981, and currently has over 580 locations throughout the United States and Canada. RooterMan is top rated by Entrepreneur for 15+ years running.
RooterMan began franchising, selecting only the best of the best in the plumbing, sewer, and drain cleaning industries to operate under the RooterMan trademark.